Shipping & Return Policy
Shipping Policy at Mercedeswerks
Commonly Asked Shipping Questions
What will my package look like? How will it arrive?
Where do you ship from?
When will I get my package?
What happens if I receive a broken product?
Mercedeswerks reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and security for more costly items.
We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
We ship from the USA
We ship throughout the United States from our store in Chino CA. Occasionally, if noted, a small few of our items ship directly from the supplier (again, they will be in the US).
Free Domestic Shipping
We ship everywhere in the United States, as well as a handful of international countries! We ship to Australia, Canada, Costa Rica, France, Germany, Ireland, Italy, The Netherlands, and the United Kingdom.
Shipping Times and Shipping Speed
Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. Rest assured that the increased processing time simply means our shippers need a bit more time to carefully tend to each and every order. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.
All of our packages are shipped out via USPS, unless the customer selects an alternative shipping method. We offer a variety of shipping speeds via USPS. Tracking labels are sent out via email once the package is picked up by the post office. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order using our order tracking tool here.
Items Broken in Shipping
ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Mercedeswerks and the customer. Broken packages must be photographed and documented before a return package will be sent out. Mercedeswerks must be informed of the break within two days of the customer receiving the package.
Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process.
Still have questions? Check out our FAQ page for more! All of our most frequently asked questions are answered in there.
Need to report a broken item?
SEE OUR RETURNS POLICY
Do you accept returns?
If for some reason you have received your product, and no longer want to keep it, please make sure to send an email to before sending out your return so that our team can be prepared to process your return.
Make sure to include with your return:
Your order number (this is crucial)
The item (unused)
If we do not receive an order number or invoice with the package, we are unable to determine who the product is from, and will be unable to issue you store credit.
For orders that the customer chooses to return, we are only able to offer store credit for the returned piece. Customers must pay shipping and handling.
Need to return an item?